Refund policy

Return & Refund Pollicy

At Beauty & Beyond Store, customer satisfaction is our top priority. We strive to provide 100% authentic and high-quality products. However, if you are not completely satisfied with your purchase, we’re here to help.

Returns

  • If your order arrives damaged, broken, or missing something, you must contact us within 24 hours of delivery. Claims made after 24 hours will not be accepted.

  • Unused and sealed items - You can return products if they are unused, unopened, and packed in their original packaging within 7 days of purchase.

  • Change of mind - Returning or exchanging because you changed your mind is not a valid reason and not  acceptabel for returning your prodcuts.

  • Return shipping cost - You will need to pay for the return shipping using a trackable courier service.

  • Sale items - Products bought on Flash Sales or special discounts may not be eligible for refunds.

  • ADVISE - Keep the box, invoice, and product sealed until you confirm everything is correct.

  • Unbxing Video on Every Unboxing - Unboxing Video is nacessary to Claim 24-hour window for claims about damaged, broken, incorrect, or missing items, an uncut, continuous unboxing video is required.

  • Sealed Parcel Video from all sides - Show the invoice and company flyer inside the parcel. Open the package in one go, without any cuts in the video. Show the product condition and quantity check clearly (e.g., pumps, lipstick bullet, Pallettes, consumables) etc.

  • No returns for below items - Used or opened products, Gift cards, Electronics and Health & personal care items

We have a 24 hours return policy, which means you have 24 hours after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds will be issued via:

    • Bank transfer

    • Store credit (if preferred)

Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrectly delivered

Contact Us

For any return or refund requests, please contact our support team:

Email: Contact@beautynbeyond.pk
WhatsApp: +92 327-3499447

Our Commitment

At Beauty & Beyond, we are committed to providing a safe, transparent, and reliable shopping experience. Your trust means everything to us.


If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.